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Service Management

Service Desktop Pro 2.0.8

No Image Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers,IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. It handles over 20 key business requirements including Contact Management, Leads Management, Project Management, Billing Management, Document Management, Expense Management and Customer Service Management.






Jet Service Desk 1.63: High-speed HelpDesk/Service Desk system
Jet Service Desk 1.63

Jet Service Desk is a high-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management. Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn`t need to install additional platforms and libraries.

request management, configuration item, service request, problem management, itil, incident management, service, helpdesk, change management, knowledge management, service desk, service level management, configuration





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IT Service Management Toolkit Vol. 1 2.0

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.

itsm, service level agreement, service catalog, itil, service management



FireDaemon Trinity 2.4.2675: A feature rich enterprise class Windows Service Management Platform
FireDaemon Trinity 2.4.2675

Service Management Platform. Trinity is comprised of three components: Enterprise Management Console, Web Server and Console Application. The Management Console gives you control over services running on all machines on your network. It allows you to remotely manage machines via HTTPS and SOAP. The Web Server allows you to manage services via web browser or remotely via SOAP from the Enterprise Management Console plus also allows you to collect Windows

soap, windows, dependencies, binding, vista, remote, microsoft, program, popups, executable, clusters, firedaemon, control



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ITIL Service Management (ITSM) Toolkit 2.11

Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated

service level agreement, itsm, service catalog, itil, cmdb, service management



Miracle Service 3.7.0: Field Service Dispatch and contract business management
Miracle Service 3.7.0

Service provides a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management information along with Dispatching, Inventory, Invoicing and Reporting. From our powerful inventory module through our integrated service management module to our invoicing module, Miracle Service tracks all of your costs and profits to ensure you are getting the most out of your business. Miracle Service ensures you can

inventory control, accountin, preventative maintenance, wireless dispatch, contract management, service, cost analysis, job tracking, web portal, business erp, engineer, warehouse, technician scheduling



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WorkOrder XP 2.0

WorkOrder`s service management software streamlines service and maintenance operations by coordinating real-time information flow between all the players in the service delivery process: customers, service and dispatch agents, technicians and vendors, and management.

dispatch, preventative maintenance, repair shop, service management, help desk software, service, work order software, service scheduling


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